Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

We want you to be completely satisfied with Smart MX Shortner. If you subscribe to any paid tier (Starter, Professional, or Enterprise) and decide it does not meet your needs, you are entitled to a 100% full refund within 14 days of your initial purchase.

2. How to Request a Refund

To request a refund within your 14-day window:

• Email our support desk at [email protected] with your account email address.
• Alternatively, open your self-service Paddle Customer Portal via your billing dashboard.

Refunds are credited back to your original payment method (Credit Card, PayPal, Apple Pay, Google Pay) within 3–5 business days via our Merchant of Record, Paddle.com.

3. Subscription Cancellation

You can cancel your subscription at any time with a single click in your account settings or self-service billing portal:

• There are no cancellation fees or lock-in contracts.
• When you cancel, your subscription will not renew at the next billing cycle.
• You retain full access to all paid features until the expiration date of your current billing period.

4. Chargebacks & Inquiries

If you notice an unexpected transaction or invoice charge, please contact our support team at [email protected] first. We respond within 24 hours to resolve billing inquiries.